OZON: https://www.ozon.ru/seller/health-tea-house-183428/ JOOM: https://www.joom.ru/ru/stores/60a3c62b11331ccb4e73df67
Your position: Home / Q&A


1. Can you protect my personal information when I visit your store?
Of course, we have purchased the SSL certificate to ensure that your information are safe in our store. Please don't worry!

2. Is there any customs tax?
Usually we will declare the minimum value to avoid customs tax. But due to different policies indifferent countries, there might be customs tax that should be paid by buyer. So you could leave a message when placing the order about how much value you would like to declare.

3. How long will the parcel takes?
Russia, Ukraine: 7-30 days
United States: 7-20 days
Belarus: 15-35 days
Other countries: 20-45 days

4. If I can't get my parcel after 60 days, how should I do?
Contact us, we will investigate the location of your order and help you to solve the problem.

5. Where can I check the tracking information? 
You can check it here: https://www.17track.net/en
If can't work, please feel free to contact us.

6. How should do if I forgot to change my address after purchased tea?
Before the order state is changed to "shipment shipped" , Contact us, we will change for you !

7. How to store my tea?
You can placed in dry shade, avoid direct sunlight, without other smells and ventilated place.

8. Why your tea's price become higher than before?
Because the puerh has no shelf life, and the puerh's tastes will become more delicious with their years increase, so their price would keep rising, and you can order more if you like this kind of tea. It's worth to purchase and collect at present.