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Refund Policy

We guarantee that we always sell 100% authentic and fresh tea, good packaging to ensure that the aroma, freshness and flavour of the tea is retained for your enjoyment.

However, at Health Tea House, we believe that customer satisfaction is the key, therefore, we stand behind all products bought from our site. In case of returns due to damaged/defective product, we will issue a full refund including the delivery charges incurred by you for receiving and sending back the product. We can also replace the product at no extra cost, if you wish.

For refunds, please provide us the proof if you receive a wrong or damaged product. You can do it by adding a picture and sending it to service@fullchea-tea.com. No refund will be issued without proofs.

We have the right to cancel any order and refund your payment any time before dispatch due to non-availability of product or otherwise.

The cancellation will only be considered if we receive a request from you, within 24 hours of placing the order. The money will be refunded to you within 24-48 business hours after the cancellation request.